Refund policy

Return & Refund Policy

Thank you for shopping with [Your Brand Name]. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

✅ Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• Your item must be unused, in the same condition you received it, and in its original packaging.

• Certain items such as personalized goods, underwear, or clearance items may be non-returnable (unless faulty).

To start a return, please contact us at [your customer service email] with your order number and reason for return.

Note: Returns must be sent to our return address in [your business location in Denmark]. Customers are responsible for return shipping costs unless the item was incorrect or defective.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Shipping fees are non-refundable, unless the return is due to our error.

🔄 Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item for a refund and place a new order.

🌍 International Returns

Customers outside Denmark are responsible for any return shipping costs and any duties or customs fees applied when returning items.

We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.

❗Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo and order number so we can resolve the issue promptly.

📬 Contact Us

For questions about returns, refunds, or exchanges, reach out to us at:

Email: oliveringv@gmail.com